Help & Support (FAQ)

Your Nipissing credentials (user ID and password) are used to access most university systems, including:

• myNipissing
• WebAdvisor
• Blackboard
• Microsoft 365 (Outlook, Teams, OneDrive)

In most cases, your username is your full Nipissing email address
(e.g., jharris371@my.nipissingu.ca or jimh@nipissingu.ca).

Your login information is provided by the Registrar’s Office as part of your registration process.

If you can’t locate your username:

• Visit the WebAdvisorsign-in page and select “What’s my User ID?”
• Fill in the required information, an email will be sent to you
• Or contact the Registrar’s Office:
  • Email: registrar@nipissingu.ca
  • Phone: 705-474-3450 ext. 4600

If you are unable to access Blackboard, myNipissing, or WebAdvisor, please submit a Help Desk ticket.

Yes. In most cases, your credentials remain the same from year to year.

If you’ve forgotten your login information:

• Use the password reset or “What’s my User ID?” options on the WebAdvisor sign-in page

Your Nipissing credentials are provided by Human Resources

In most cases, your username is your Nipissing email address
(e.g., johnd@nipissingu.ca- first name, first initial of last name)

No. Your credentials will remain the same.

Your username will continue to be your full Nipissing email address.

If you are unable to resolve the issue using the options above:

• Email:
  helpdesk@nipissingu.ca
• Phone:
  705-474-3450 ext. 4342

Providing as much detail as possible (error messages, screenshots, device type) will help us assist you more quickly.

Staff and faculty email and calendaring have transitioned from Gmail to Microsoft Outlook.

While UTS no longer supports Gmail for email and calendar, access to other Google services (such as Google Drive) remains available for the foreseeable future.

Click to access ❯

You can reset your password using the self-service password reset tool:

• Password Reset:https://passwordreset.microsoftonline.com/

If you have not previously registered for self-service password reset, or if your recovery options are not set up, you may need to contact the Help Desk for assistance.

• Email:
  helpdesk@nipissingu.ca
• Phone:
  705-474-3450 ext. 4342

We strongly recommend registering your account recovery methods in advance.

• Register here:https://aka.ms/ssprsetup

You can choose one or more of the following recovery options:

• Microsoft Authenticator app
• Phone (text message or voice call)
• Security questions
• External email address

UTS recommends using the Microsoft Authenticator app.

This method provides a secure and convenient way to verify your identity without needing to remember additional information.

Your password must:

• Be at least 9 characters long
• Include characters from at least three of the following categories:
  • Uppercase letters
  • Lowercase letters
  • Numbers (0–9)
  • Special characters (e.g., ~!@#$%^&*)

Multi-factor authentication (MFA) adds an extra layer of security to your account.

In addition to your password, you will be asked to verify your identity using a second method, such as:

• A notification through an app
• A code sent to your phone
• A hardware token

MFA significantly improves account security.

Even if your password is compromised, unauthorized access is prevented without your second verification method.

MFA is currently required for:

• VPN access
• Microsoft 365 services (Teams, OneDrive, SharePoint Online)

Additional services (such as email, Blackboard, and WebAdvisor) may require MFA.

You can choose the method that works best for you:

• Microsoft Authenticator app (recommended)
• SMS text message codes
• Hardware token (keychain device)

Setup instructions are available in our Help Desk knowledge base:

• Authenticator app: https://helpdesk.nipissingu.ca/solutions/906695-mfa-registration-microsoft-authenticator-app
• SMS text messages: https://helpdesk.nipissingu.ca/solutions/907110-mfa-registration-sms-text-messages

If you are unable to use a mobile device, you can request a hardware token.

To request a token:

• Submit a Help Desk ticket: https://helpdesk.nipissingu.ca
• Include the subject line: “MFA Token”

UTS will provide instructions for configuration and pickup.

If you are unable to complete MFA due to a lost or changed device, contact UTS as soon as possible.

• Submit a request: https://helpdesk.nipissingu.ca
• Email: helpdesk@nipissingu.ca
• Phone: 705-474-3450 ext. 4342