Home

Menu

Classroom, Meeting Room & Collaboration Technology

Need help? 

Submit a Help Desk Ticket  for assistance with any IT-related service or issue.

Help Desk email: helpdesk@nipissingu.ca     Phone: 705-474-3450 ext. 4342

University Technology Services supports the technology used in classrooms, teaching spaces, meeting rooms, presentations, and supported events across Nipissing University. This page explains what is supported, how to get urgent help, and how to request training or assistance.

Help & Support FAQ

UTS supports technology installed in university classrooms and teaching spaces. Available equipment varies by room and may include:

  • Classroom computers

  • Projectors and display screens

  • Audio systems and microphones

  • Document cameras

  • Classroom control panels

  • Cameras and equipment used for hybrid instruction

  • Connections for university-managed and supported personal devices

Urgent help during a class

If classroom technology stops working while a class is in progress, call Classroom Support at 705-477-4822. When calling, provide:

  • Your name

  • The classroom or room number

  • A brief description of the issue

  • The equipment or system affected

  • Confirmation that the class is currently in progress

After-hours classroom support

After-hours classroom support is available during the fall and winter terms, Monday to Thursday from 4:30 p.m. to 7:30 p.m. This service is intended for technology issues affecting scheduled classes. General questions and non-urgent requests should be submitted through the Help Desk Portal.

After-hours classroom support is available during the fall and winter terms, Monday to Thursday from 4:30 p.m. to 7:30 p.m. This service is intended for technology issues affecting scheduled classes. General questions and non-urgent requests should be submitted through the Help Desk Portal.

Microsoft Teams is available through the university's Microsoft 365 service and can be used for online meetings, collaboration, chat, and file sharing

Zoom meeting requests are handled by the AV team. Zoom is used primarily by faculty, and may also be requested by staff for approved university meetings, events, or departmental needs.

How do I request Zoom meeting support?

Submit a Help Desk ticket and select the appropriate AV or classroom technology request category. Include:

  • Meeting date and time

  • Purpose of the meeting or event

  • Expected number of participants

  • Room or location, if applicable

  • Any technical, recording, or accessibility requirements

Request Zoom Meeting Support ❯

Microsoft 365 & Email ❯

Faculty and staff can request one-on-one training with an AV specialist to become familiar with classroom or meeting-room technology.

Training may cover

  • Classroom control systems

  • Projectors and displays

  • Audio and microphone systems

  • Connecting a university or personal device

  • Hybrid teaching and meeting equipment

  • Cameras and presentation technology

Before a class, presentation, meeting, or event

  • Confirm the assigned room

  • Visit and test the room in advance when possible

  • Test presentations, videos, and audio

  • Bring any required adapters for a personal device

  • Sign in to applications before the session begins

  • Request training in advance if you are unfamiliar with the room

Request AV Training ❯     Request Event Technology Support ❯

How to request support

For non-urgent classroom, meeting-room, Zoom, training, or event requests, submit a Help Desk ticket. Include enough detail to help UTS prepare and respond efficiently:

  • Room number

  • Date and time of the class, meeting, or event

  • Technology or equipment involved

  • A clear description of the request or issue

  • Any error messages or screenshots

  • Whether the request affects a class, meeting, presentation, or event

↑