Customer Service Standard

Ontario's first accessibility standard, the Customer Service Standard, came into effect on January 1, 2008.

The standard includes what businesses and other organizations in Ontario, including universities, must do to provide their goods and services in ways that are accessible to people with disabilities.

The legal requirements of the accessibility standards for customer service are set out in two Ontario Regulations under the Accessibility for Ontarians with Disabilities Act, 2005.  Ontario Regulation 429/07​ applies to Nipissing University.

All employees of Nipissing, including Faculty, instructors, staff, volunteers, contractors, those who develop policies, practices, and procedures related to provision of services, and any other person that interacts with people on Nipissing's behalf, are required by law to complete accessibility training. Our training consists of various components.

For more information about training requirements, please read this pamphlet.