Technology FAQ

How computer savvy do I need to be to learn online?

Not very. If you can surf the Internet, use search engines, use e-mail and send/receive file attachments, you already have the basic skills needed to become comfortable learning online.

Do I have to install any special software or download anything?

Any computer you use to interact with your course needs to have the Java Runtime plug-in installed. This is a free, safe, commonly-used download from Sun Microsystems which is required in order to attach files to Mail messages or Discussion postings. It is also needed to interact with the Chat and Quiz tools. Please visit our useful downloads page.

What if I only have a dial-up connection?

Using a standard dial-up connection significantly increases the time necessary to download pages and use interactive tools such as Discussions. A DSL-type connection is strongly recommended as a minimum.

Do I have to be online at specific times?

No. The Nipissing University courses are deliberately designed to be asynchronous, i.e. they do NOT demand that students be online according to any schedule. Instructors are free to encourage their students to get together and use the Chat tool for instance, participation in such live (synchronous) discussion is strictly voluntary. They may also schedule synchronous web conferences via Blackboard Collaborate – which are often recorded. However, students cannot be penalized for not attending and would get access to the recorded session when it becomes available.

How do I submit my work to my instructor?

Within your course, you can send and receive attached documents via the Discussions, E-mail or Assignments tools. Most assignments indicate how the work is to be submitted. Your instructor will indicate which method he/she prefers.

What type of files can I send?

Blackboard can accept all types of files. However, we recommend that students save all word-processor-type assignments as .rtf (Rich Text Format) files. This ensures that instructors can open them regardless of the word processing program used.

Can I change my password?

When you change your myNipissing password, you also change it for Blackboard (See the credentials page). You may change your password at any time. On the myNipissing page, click the “Forgot your Password?” link in the sign in area.

What if I forget/lose my login information?

Please take a look at the credentials page for more information on your user ID and password. If you continue to have difficulties, please contact the University Technology Services (UTS) team by telephone at 705-474-3450 ext. 4342 or by email at

Isn't myNipissing connected to/the same as Blackboard?

The two systems can be accessed using the same login credentials. However, the act of signing up for a course online will not give instant access to the Blackboard course shell. Students are enrolled in their Blackboard course shell roughly 48 hours before the official course start date. 

If you have problems getting into your myNipissing account, please contact the University Technology Services (UTS) team by email at or by phone at 705-474-3450 ext. 4342. 

If you experience any issues interacting with Blackboard itself, please contact the Learning Integrations and Training team by email at or by phone at 705-474-3450 ext. 4343.

Who can help me with my Nipissing student e-mail?

Please contact the University Technology Services (UTS) team by email at or by phone at 705-474-3450 ext. 4342 for any problems accessing your Nipissing student e-mail account.

How do I get into the library e-Resources?

You must log into the library's proxy server (using your myNipissing ID and password) in order to get access to online journal articles. If you experience any difficulty, please contact the Education Centre Library information desk by email at​ or by phone at 1-800-655-5154 opt. 2 or 705-474-3450 ext. 4221.